Lifetime Warranty
Smoke Connoisseur Lifetime Warranty
At Smoke Connoisseur, we don’t just set standards—we redefine them. As the world’s first hookah manufacturer to offer a Lifetime Warranty, we proudly deliver the world’s longest warranty. This unmatched commitment guarantees that your hookah, designed with precision by Britain’s finest supercar engineers, is built to last a lifetime and beyond.
Every Smoke Connoisseur hookah is crafted to be the world’s longest-lasting hookah, a masterpiece of engineering and craftsmanship that promises enduring performance and timeless style.
Our Promise to You
The Lifetime Warranty covers:
• Defects in materials or workmanship that affect performance.
• Personal use, ensuring this luxury item remains a treasured possession for individual enjoyment.
Your Role in Preserving Perfection
To maintain your Lifetime Warranty, we require the following steps to ensure your Smoke Connoisseur hookah remains in flawless condition:
1. Five-Year Servicing:
Every five years, your hookah must undergo a service inspection by our experts. This essential process ensures the continued performance of your hookah.
2. Initial Warranty Consultation:
Before making a claim, customers must provide:
• High-quality photos and videos clearly detailing the issue.
• A description of the concern.
• Proof of purchase and service history to verify eligibility.
3. Return to Base Warranty:
All warranty work is performed at our facility to maintain the highest standards. Shipping costs, both to and from our workshop, are the responsibility of the owner.
Exclusions from Coverage
While our commitment to excellence is uncompromising, the following exclusions apply:
• Normal wear and tear
• Damage resulting from accidents, misuse, or neglect.
• Modifications or repairs made by unauthorised individuals.
• Consumable parts, such as grommets, hoses, glass or silicone components.
• Commercial use
• Shipping costs associated with warranty claims.
• Products that have not undergone the required 5-year servicing.
• Claims without valid proof of purchase from an authorised retailer.
• Products not registered for warranty within 3 months of purchase.
How to Register for Your Lifetime Warranty
To activate your Lifetime Warranty, simply register your product within 3 months of purchase by filling out the form below. Registration ensures your product is eligible for the world’s longest warranty and allows us to provide you with the best service possible.
What You’ll Need to Register:
• Proof of purchase from an authorised retailer (e.g., receipt or invoice).
• Your product’s serial number (if applicable).
• Your contact details.
Once registered, you’ll receive a confirmation of your Lifetime Warranty and instructions on maintaining eligibility, including the required 5-year servicing.
Fill out the form below to secure your Smoke Connoisseur Lifetime Warranty and become part of a legacy built for generations.
How to Make a Claim
We’ve streamlined the warranty process for your convenience:
1). Contact our dedicated warranty team with your photos, videos, and proof of purchase.
2). Our experts will assess your claim and guide you on the next steps.
3). If approved, ship your hookah to our facility for inspection and repair.
Setting the Global Standard
The world’s longest warranty is more than just a promise; it’s a reflection of Smoke Connoisseur’s commitment to engineering brilliance and unmatched luxury. With the expertise of Britain’s finest supercar engineers, your Smoke Connoisseur hookah is not just a product—it’s an heirloom.